By receiving a service from Ekiphost İnternet ve Bilişim Hizmetleri (hereinafter referred to as Ekiphost), you will have accepted all the terms of this agreement. Ekiphost, the creators of all content on this site, its employees, and the persons and organizations authorized by Ekiphost bear no criminal or legal liability for any claim of material/moral damage that may arise from your failure to read these terms or, having read them, your failure to comply with them. Ekiphost has the right to update and amend this agreement at any time, unilaterally and without prior notice.
1. Responsibilities
1.1: Ekiphost will provide the service requested by the customer. With the order acceptance message, Ekiphost acknowledges that it has collected the relevant fee and undertakes to provide the service specified in that order.
1.2: The payment method and any VAT differences are indicated with the total amount generated during the order; the fees payable according to the customer's payment preferences will be notified by Ekiphost.
1.3: After the order is accepted and the transactions are confirmed, Ekiphost will convey to the customer the necessary information regarding the service contained in the order details, and the service will be deemed to have started. Responsibility for protecting the relevant information lies with the customer, and the customer will be responsible for any damage and loss that may arise from these matters.
1.4: The customer undertakes to comply, within the scope of the service received, with the statements and warnings received from Ekiphost. The customer declares, accepts and undertakes to comply with any warning or notice published by Ekiphost while using their service.
1.5: The customer undertakes not to access, using the software and programs available to them within the service, files or programs to which they have no access rights, not to create any problem due to such an act, and to cover the damage in the event of any resulting issues and problems.
1.6: The customer accepts and undertakes that they are personally responsible for all files, documents, programs, websites, etc. hosted within their service and for all operations they carry out, and that they will bear all civil and criminal liability that may arise from the unlawfulness of the data, information and statements in question. No fault can be attributed to Ekiphost for problems that may arise in this regard. Ekiphost does not review, verify or endorse pages before they are submitted, and assumes no responsibility whatsoever for pages created by the user. Ekiphost may terminate user accounts for violating these guidelines, for any other reason, or because Ekiphost believes they are harmful to the business of Ekiphost itself or of any of its users. Ekiphost has the right to delete acts and actions that constitute unlawfulness, from the moment it becomes aware of them, without notifying the customer.
1.7: Ekiphost cannot be held liable for any material or moral damage that may arise from the erroneous use of customer data contained in the service provided, from data contents, or from all data used via email. The obligations to back up and store data belong to the customer. Ekiphost is not responsible for errors, damage and loss that may arise from interruptions or data loss that may occur in Ekiphost's services.
1.8: If the customer defames the company, criticizes it negatively in an exaggerated manner, or organizes such campaigns on the internet or on another platform, the account and all services are cancelled and our company will accept no responsibility.
1.9: If the customer acts in violation of any clause of this agreement and fails to fulfil their responsibilities and undertakings, or if it is determined that the information declared on the front of this agreement is not correct, Ekiphost may access the customer's server and examine the files.
1.10: The customer cannot hold our company responsible if they experience a software problem that does not originate from us. Server services are provided as unmanaged; all responsibility belongs to the customer.
1.11: The customer will receive their service within a maximum of 48 hours after paying for the ordered service. If they cannot receive their service within this period, they may, upon request, claim a refund of their payment.
2. Fees
2.1: The fee payable in return for the services specified in this agreement is the amount indicated during the order process. If VAT is not included in the indicated fees, it is calculated by adding it afterwards, shown to the customer, and then collected.
2.2: Ekiphost reserves the right to make prospective changes to prices and tariffs without prior notice. The customer hereby declares, accepts and undertakes to any changes that may occur in the future.
2.3: Ekiphost reserves the right to activate and deactivate the relevant service until the customer completes the payment process.
3. Suspension
3.1: In the event of payment problems, non-completion of payment for customers with a bank transfer/EFT payment instruction, or due to clauses relating to terms and obligations, Ekiphost reserves the right to suspend and cancel the services provided to the customer.
3.2: It is prohibited to hold content on our servers that is contrary to copyright or to the laws of the Republic of Türkiye. This includes bruteforce, spam, DDoS, hack, crack, DoS, warez, adult content and all files containing copyright.
3.3: The customer declares, accepts and undertakes that, if unlawful operations such as bulk email sending (spamming), fraud via phishing, or attacks on internal or external networks are detected via the server provided to them, the server will be deactivated by Ekiphost without any further warning, and that the fees paid up to that date will not be refunded to them in any way.
3.4: The security of all software on the server is the responsibility of our customers. Ekiphost is in no way responsible for any matter that may arise from your software.
3.5: If the customer does not pay their invoice on the payment date specified in the server services, the service is suspended, and Ekiphost is not responsible for what happens during the suspension.
3.6: Launching attacks from our servers is prohibited; if such a situation is detected, Ekiphost reserves the right to suspend or cancel the service without consulting the customer.
3.7: In server services, it is prohibited to use the service in a way that causes excessive internet consumption that may affect our other customers, or to perform up/download in this manner. If detected, the customer will be warned. If consumption continues despite the warning, a restriction will be applied.
3.8: Since SSD disks are shared in virtual server services, long-term high read/write operations are not permitted. If detected, the customer will be warned. If the operation continues despite the warning, a restriction will be applied.
4. Communication
4.1: For all notifications arising from the subject of the agreement, the parties have accepted, declared and undertaken the postal addresses specified in the order address as their legal domicile. Any notification made to these addresses will be deemed served even if it does not reach the parties. Unless changes to these addresses are notified to the other party in writing, the old addresses will remain valid.
4.2: During the term of the agreement, Ekiphost may send messages, information, letters, warnings, payment notices, account activity statements and account statements to the email address declared by the customer. The customer declares, accepts and undertakes that they cannot claim that the electronic messages in question were not received or did not reach them, and that these messages are deemed to be legally served 1 day after the date they were sent.
5. Refund Conditions
5.1: A fee refund is only valid for web hosting services. The customer cannot request a refund for other services.
5.2: If the customer meets the refund conditions for the web hosting service they purchased, they must submit their refund request to Ekiphost within 7 days after the service is activated. Refund requests exceeding 7 days cannot be refunded in any way.
5.3: The customer cannot request a refund of the credit they loaded onto the system or of subsequent month/year payments made for the purpose of renewal.
5.4: For refund requests accepted by Ekiphost, if the customer cannot issue a refund invoice, Ekiphost withholds an amount equal to the VAT rate and refunds the remaining fee after deducting the bank transfer/EFT charge.
5.5: If a refund request is made, Ekiphost reserves the right to carry it out within a maximum of 1 week.
6. Failure Situations
6.1: Since servers are electronically operating devices, there is a risk of failure no matter how well the necessary and optimal conditions are met. The supply of spare parts for failed servers will be carried out as quickly as possible.
6.2: Our company is not responsible for damage arising from the supply time of server spare parts.
6.3: All backups are the customer's responsibility; if your data is deleted in situations such as a disk failure, Ekiphost cannot be held responsible.
6.4: For errors made in the managed services provided with server services, our company accepts no liability for the data loss or damage you experience.
6.5: Our company cannot be held responsible for servers going offline during data center or IP changes made in server services. During migrations, the time for devices to become active is a maximum of 10 business days.
